“Achieving operational excellence is about building a strong community, and we are proud of the exemplary cooperation between our customers, suppliers and Bombardier team members,” said Todd Young, Vice President, Customer Services and Support, Bombardier Commercial Aircraft. “These awards demonstrate everyone’s commitment to providing the global aviation industry and passengers with the highest quality of service. We are honoured to be recognizing them for their performance.”
Both the Airline Reliability Performance and the In-Service STAR Awards are highly respected in the industry and regarded as a mark of distinction by the recipients, their employees and customers alike.
The awards ceremony was held on the first day of Bombardier’s inaugural All Series European Regional Review in Munich, Germany, which brings together more than 200 Q-Series, CRJ Series and CSeries aircraft customers, suppliers and partners for the first time in Europe to attend workshops and technical sessions about the various aircraft platforms. Last year, Bombardier hosted its first All Series Operators Conference and Trade Show in Orlando, Florida, which brought together over 800 attendees.
This year, fifteen CRJ Series and Q-Series aircraft operators were presented with the Airline Reliability Performance Award for outstanding dispatch reliability in 2012. To win, each airline must have attained an average dispatch reliability rate of 99 per cent or better on revenue passenger flights in 2012, in addition to the highest dispatch reliability performance in their respective product class and region. Three airlines, Air Nelson, ANA Wings / All Nippon Airways and Wideroes Flyveselskap, have won the award every year since its inception six years ago (the winners are listed in Appendix A).
Six suppliers were honoured with the In-Service STAR Award, introduced four years ago, for superior in-service support to Bombardier’s customers. To be considered for this award, a supplier must have scored at least 85 per cent in areas deemed most important by Bombardier’s customers, such as product performance, airline support and customer focus. The “Most Improved Supplier” category recognizes the commitment suppliers demonstrate to improving overall customer support (the winners are listed in Appendix A).